Privacy Policy

1. Introduction

SalasaApp ("Salasa", "we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your personal information when you use our platform.

By using SalasaApp, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Account Information: Your name, email address, and password when you register. If you sign in with Google or Apple, we receive your name and email address from that provider.

Business Profile Information: Business name, business address and map coordinates, contact phone number, operating hours, service descriptions, pricing, and profile images (for service providers).

Booking Information: Appointment details, services requested, dates and times, and any notes exchanged between users and businesses.

Payment Information: Transaction amounts, payment method type (Whish Wallet or credit card), and transaction references. Full card numbers are never stored — card details are entered directly with our certified payment partners and are never received by Salasa.

Business Financial Records: For service providers, revenue totals, commission amounts, payout schedules, and settlement records generated from bookings.

Content You Submit: Reviews and ratings you leave for a business, and any report you submit about another user’s review.

Notification Token: If you allow notifications, we store the push token issued by your device so we can send booking confirmations and reminders. You can turn notifications off at any time in your device settings.

Technical and Error Data: Device type, operating system, app version, and IP address, together with server-side error logs recorded when a request fails, which may include your account identifier and the action that failed.

Salasa does not use third-party analytics or advertising software, does not track you across other companies’ apps or websites, and does not access your device location.

3. How We Use Your Information

To provide, operate, and maintain the platform and booking services.

To process bookings and payments, including calculating and deducting applicable transaction fees.

To send booking confirmations, reminders, and service-related notifications.

To display shops and services, including on a map using the addresses businesses provide.

To settle payments with businesses and produce financial records.

To detect and prevent fraud, abuse, and violations of our Terms and Conditions.

To diagnose technical errors and improve the platform based on user feedback.

To comply with applicable legal obligations.

4. Pricing and Payment Data

Salasa applies transaction fees to all bookings processed through the platform:

Whish Wallet Payments: 2% total fee (1% to Whish, 1% retained by Salasa).

Credit Card Payments: 4% total fee (3% to the bank/payment processor, 1% retained by Salasa).

These fees are recorded in our financial systems alongside transaction metadata (amount, date, method) for settlement, compliance, and auditing purposes.

Salasa does not store full credit card numbers. All sensitive card data is handled exclusively by our PCI-compliant payment partners.

5. Sharing of Your Information

With Businesses: Your name, contact details, and booking information are shared with the relevant service provider when you make a booking.

With Payment Processors: Transaction data is shared with Whish and banking partners solely to process payments.

With Legal Authorities: We may disclose information when required by law, court order, or regulatory authority.

We do not sell your personal data to third parties for marketing purposes.

6. Data Retention

We retain account data for as long as your account is active or as needed to provide our services.

Financial and transaction records are kept for a minimum of 7 years in accordance with applicable Lebanese accounting and tax regulations.

You can delete your account at any time from within the app, under Profile. You may also request deletion by contacting admin@salasaapp.com. Some data may be retained longer where required by law.

7. Your Rights

You have the right to access the personal data we hold about you.

You may request correction of inaccurate or incomplete information.

You may delete your account and associated data from the Profile screen in the app, or request deletion by email, subject to legal retention requirements.

You may withdraw consent for certain data processing activities where consent is the legal basis.

To exercise any of these rights, contact us at admin@salasaapp.com.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

No method of transmission over the internet is 100% secure. Use a strong password and keep your account credentials confidential.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated by updating the effective date above.

Continued use of the platform after changes constitutes acceptance of the updated policy.

10. Contact Us

For questions about this Privacy Policy or how your data is handled, contact us at: Email: admin@salasaapp.com | Website: salasaapp.com