SalasaApp Terms and Conditions

1. Introduction

Welcome to SalasaApp (“Salasa”, “we”, “our”, or “us”). These Terms and Conditions govern your use of our platform, including booking services and creating business profiles.

By accessing or using SalasaApp, you agree to be bound by these Terms. If you do not agree, you must not use the platform.

2. Definitions

User / Customer: Any individual booking services through SalasaApp.

Business / Service Provider: Any individual or entity offering services via SalasaApp.

Platform: The SalasaApp website and application.

Booking: A reservation made by a User with a Business.

3. Platform Role

Salasa acts as an intermediary platform connecting Users with Businesses. We do not provide services directly and are not responsible for the quality, delivery, or outcome of services offered by Businesses.

4. Account Registration

4.1 Users: Must provide accurate and complete information. Users are responsible for maintaining account confidentiality.

4.2 Businesses: Must provide accurate business details, pricing, and availability. Businesses are responsible for managing bookings and customer interactions. Businesses must comply with all applicable local laws and regulations.

4.3 Eligibility and Age: You must be at least 18 years old to create an account, make a booking, or submit a payment on SalasaApp. A person under 18 may use the platform only through an account held and supervised by a parent or legal guardian, who accepts these Terms on their behalf and remains responsible for all activity and payments made through that account. Businesses must be operated by individuals aged 18 or older.

5. Booking Terms

All bookings are subject to availability and confirmation by the Business.

A down payment may be required to confirm a booking.

Users agree to provide accurate booking details.

6. Pricing and Fees

6.1 Business Pricing: Businesses set their own service prices. Businesses define the commission percentage payable to Salasa through their profile.

6.2 Payment Fees: Additional transaction fees apply depending on the payment method.

Whish Wallet Payments: 2% total transaction fee (1% paid to Whish, 1% retained by Salasa).

Credit Card Payments: 4% total transaction fee (3% paid to the bank/payment processor, 1% retained by Salasa).

These fees are deducted from the total transaction amount.

7. Payments and Settlement

Payments are collected through the platform on behalf of Businesses.

Funds are settled to Businesses weekly, net of Salasa commission (as set by the Business) and payment processing fees.

Salasa reserves the right to delay settlements in case of disputes, fraud checks, or compliance requirements.

8. Cancellation and Refund Policy

Bookings cannot be canceled after the down payment is made.

Any exception must be agreed directly between the User and the Business.

Salasa is not responsible for refund decisions made by Businesses.

In case of disputes, Salasa may intervene at its sole discretion but is not obligated to issue refunds.

9. User Responsibilities

Users agree: to attend bookings on time; to behave respectfully toward Businesses; not to misuse the platform or submit fraudulent bookings.

10. Business Responsibilities

Businesses agree: to honor confirmed bookings; to deliver services as described; to maintain professional conduct; not to manipulate pricing or commissions unfairly; to handle cancellations and customer communication responsibly.

11. Prohibited Activities

Users and Businesses must not: use the platform for illegal or unauthorized purposes; provide false or misleading information; attempt to bypass the platform for payments after booking; interfere with platform security or operations.

12. Liability Disclaimer

Salasa does not guarantee service quality, availability, or outcomes.

We are not liable for: service dissatisfaction; missed appointments; business misconduct.

Liability is limited to the maximum extent permitted by law.

13. Dispute Resolution

Users and Businesses should first attempt to resolve disputes directly.

Salasa may mediate disputes but does not guarantee resolution.

Final decisions on platform-related issues remain at Salasa’s discretion.

14. Account Suspension or Termination

Salasa reserves the right to suspend or terminate accounts if: Terms are violated; fraud or abuse is detected; required information is inaccurate or incomplete.

15. Modifications to Terms

Salasa may update these Terms at any time. Continued use of the platform constitutes acceptance of the updated Terms.

16. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Lebanon.

17. Contact Information

For questions or support, contact: Email: admin@salasaapp.com

18. Acceptance of Terms

By using SalasaApp, you confirm that you have read, understood, and agreed to these Terms and Conditions.